Zoog VPN Review 2018

Check out the amazing features, pro, and cons of ZoogVPN

Mark Neri
By Mark Neri Last update on October 31, 2018
Zoog VPN Review 2018

Zoog VPN Review

Zoog Services Ltd launched ZoogVPN in 2013 on the Isle of Man in the UK. Zoog Services Ltd first kicked off their streaming service called ZoogTV, and after some time the service evolved and expanded into the VPN industry courtesy ZoogVPN.

ZoogVPN has over 25 servers present in 17 countries worldwide. This arguably is one of the smallest companies in the VPN industry, but what ZoogVPN lacks in size it makes up for in excellent service delivery.

Just like the big players in the VPN industry, ZoogVPN utilizes the military grade 256-bit encryption as well as the 128-bit for the ZoogVPN free version, the ShA256 for authentication, the RSA-2048 for the handshake in addition to the standard tunneling protocols like PPTP, IKEv, OpenVPN, L2TP/IPsec to provide enhanced security  and privacy for users.

Within this very short period of its existence, ZoogVPN has managed to grow rapidly and compete favorably with the ‘big boys’ in the industry. For instance the official website boast of amazing improvements to its services, in addition to claiming that they can offer users lightning-fast connection speeds, optimum security and privacy they claim to work perfectly well with Netflix.

ZoogVPN Features

In this ZoogVPN Review, we will critically examine their services based on the following criteria of specification or features, privacy and security, customer support, ease of use, performance, interface and lastly prices and packages.

Specs

ZoogVPN provides a vast array of astounding features to its users which include:

  • Free plan.
  • 27+ servers in 17 countries.
  • Unlimited bandwidth.
  • User-friendly app.
  • Five simultaneous devices.
  • 7-day money-back guarantee.
  • OpenVPN, IKEv2, UDP 1194/TCP 443, L2TP/IPSec and PPTP protocols.
  • P2P support.
  • 24/7 customer support.
  • Compatible with Windows, Mac, Linus, iOS.

Zoog VPN fee plan is perfect for a limited or short time use or for trying out the product. The features of Zoog VPN free plan include;

  • 3 VPN servers (UK, US, and the Netherlands).
  • 2 GB of bandwidth.
  • One device.
  • Limited P2P support.

Zoog VPN does not have a Kill-Switch, and the free plan only utilizes the 128-bit encryption which is more vulnerable to attack compared to the 256-bit Encryption available on the paid plan.

Is Zoog VPN safe? Privacy & Encryption

Zoog VPN has a sound privacy policy. Just like the best VPN services, Zoog VPN has a strict no logs policy which also covers traffic logs, connection logs and all kinds of user activities. However, it should be noted that Zoog monitors the total bandwidth usage, especially for the free plans. In addition to this, Zoog stores its users’ email and gives an explanation for this in the privacy policy that it is not handed over to any third party but used to improve Zoog services.

Regarding security, Zoog’s paid plan comes with the popular OpenVPN encryption protocol and the AES 256-bit cipher which is used for both data and control channels. Zoog also makes use of the HMAC SHA256 for authentication purposes, HMAC SHA1data channel, DHE-2048 PFS and an RSA-2048 handshake protocols.

The only downside to Zoog’s security infrastructure is that it does not have a Kill-Switch which is one of the important features in protecting users.

Performance

Performance is one of the key features VPN user looks out for in their favorite VPN all over the world. Nobody wants a VPN that is not safe and secure and leaks IP address and other user information to third parties.  Regarding speed, the best VPNs are known for their level of consistency in offering high connection speeds and eliminating speed leaks.

Zoog VPN promises incredible connection speeds to its users, and when we ran some speed test on it, we discovered that it is not very far off the mark. On analyzing the download speeds of some servers in places in the EU, US, and Asia we got the following results;

EU Server

  • Ping: 37ms
  • Download: 56.97 Mbps
  • Upload: 48.10 Mbps

US Server

  • Ping: 127ms
  • Download: 23.62 Mbps
  • Upload: 23.79 Mbps

Asia Server

  • Ping: 213ms
  • Download: 35.92 Mbps
  • Upload: 16.80Mbps

The results revealed that server location plays a big role in determining speed. While Zoog VPN is not the fastest VPN services provider, it is very far from the slowest.

  • Ease of use

ZoogVPN has a user-friendly app on all major platforms. To subscribe for a free or paid package is very simple and will take just a couple of minutes. To create a free account, all you have to do is fill out a short form with your basic personal information and verify your email address. For the paid plan, however, users are also expected to fill in their payment details.

After choosing the particular package you want to be on (Free, one year, two years plans) and the email has been verified, users can then move on to choose the specific Zoog client who is dependent on the device they use.

You can switch or change protocols any time you like, choose any server of your choice or let Zoog automatically choose for you. After enabling all the user configuration settings, click the “Connect” menu to create a connection.

  • Interface

After a Zoog VPN download, among the very first things you notice on installing the app is its very intuitive and engaging front page. The homepage is littered with enough information to ensure that first-time users can easily navigate to any section they want to and get the needed support.

Zoog’s home page has menus on the services they render, features pricing plans and packages, apps and customer support. It also features links for logging in and signing up.

It’s users or first-time subscribers can find relevant information about it at the bottom of the page which also features a list of Zoog VPN download links for all kinds of devices and operating systems.

  • Customer support

Unlike the best VPNs that provide 24/7 real-time customer support for their clients irrespective of the time zone, location and time of the day via a live chat service, ZoogVPN makes use of a Ticketing system. This implies that users have to submit a ticket by filling a form with their personal information like name, email, the type of device they use, the priority of the problem, and the nature of support required. After this is done, users have to wait for sometime before they get feedback.

Even though the customer support section is readily accessible on the website the ticketing systems ZoogVPN utilizes makes it’s a bit difficult to get support in real time. However, users can quickly access other useful resources on Zoog’s website such as the practical FAQ section and set-up guides.

Zoog VPN Prices and Packages

Cost is also a key indicator to which particular VPN users settle for. In addition to the 7-day money back guarantee service, ZoogVPN created four packages for all potential clients. These packages are;

Free Package

$ 0

This is the most suitable package for first-time users who want to get a feel of Zoog’s VPN services before opting for a paid plan. Zoog VPN free package offers users an unlimited monthly bandwidth coupled with up to free 2 GB data for a month.

One month Plan

$ 6.99

Zoog VPN monthly package is comparably cheap at just $6.99. With access to all the available servers, it allows for unrestricted access to the internet, capable of unblocking geo-locked contents and also up to 5 simultaneous connections.

One year Plan

$ 2.99

The twelve months package is very cheap at just $2.99 users will be protected for that duration of time and have access to premium contents all over the world.

Two years Plan

$ 1.25

Zoog’s two years plan is arguably one of the cheapest in the VPN industry. It cost just $1.25 as a result of a 90% discount.

Zoog is a relatively young VPN service provider that without a doubt has a lot of room for improvement. Regarding quality and excellent service delivery. Slight modifications for example featuring a kill-switch and adopting a 24/7 customer live chat customer service network can go a long way in assisting them to compete better.

Despite the obvious absence of some important features, Zoog is comparably fast, offers access to unlimited data and geo-locked contents, boast of a military grade encryption protocol in the OpenVPN, their customer service system though based on Ticketing is responsive and they also support P2P among others.

Users can easily try out Zoog VPN excellent services for 7-days and if they are not impressed with the services they can simply request for a refund.

Pros:

  • No logs policy
  • Five simultaneous connections
  • Allows torrents downloads on dedicated servers
  • Has dedicated DNS servers
  • User-friendly apps for Windows, Mac, iOS, and Android

Cons:

  • No Live Chat
  • No Kill-Switch

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