ZenMate VPN Review 2018

German-based VPN vendor boasts of over 40 million subscribers, with just 30+ servers locations.

Mark Neri
By Mark Neri Last update on October 31, 2018
ZenMate VPN Review 2018

What is ZenMate?

Zenmate VPN is a reliable German-based VPN provider founded in 2013. Headquartered in Berlin, the company serves millions of users, mostly across Europe and the Americas. With just 300+ server locations spread across 30+ countries, Zenmate boasts of over 40 million subscribers. Zenmate is composed of a passionate team originating from 20 different countries, with the vision of simplifying the world of online security and privacy for internet users from all walks of life.

ZenMate Features

  • Specs

The Berlin-based company operates with 300+ servers distributed in 30+ countries across the globe. Since the company operates in fewer countries compared to other vendors, the services have been perfected to give decent speeds across all the countries. One ZenMate subscription supports up to 5 devices simultaneously, giving users the convenience of using the VPN at home and work, and while on transit in between their common physical destinations. ZenMate VPN is compatible with a number of operating systems including Mac, Windows, Android, and iOS, as well as such engines among them being Chrome, Firefox, and Opera browsers.

  • Is ZenMate Safe? Privacy & Encryptions

ZenMate relies on AES 128-bit encryption techniques for browser extensions and AES 256-bit for desktop and mobiles. TLS 1.2 protocol, which supports different cipher sites with Perfect Forward Secrecy is used to ensure the integrity of its privacy features. Additionally, the VPN is detailed with a kill switch option that cuts your internet connection upon losing your VPN’s connectivity, and a DNS leak protection option that prevents leaking of a user’s true location.

Although the company claims that it keeps no logs, you can still access your login information, showing time and device used for a week. However, this can be used to identify if another person has logged in using your devices. It’s also worth noting that Germany demands data retention policies, implying your internet searches may be exported to authorities.

  • Interface

ZenMate has an appealing and intuitive interface that makes it a very nice VPN to use. It doesn’t open a new app bar and remains fixed on your taskbar, so you can’t move it around. Although some people may consider this a nuisance, most appreciate it since the icon remains visible at all times, and can’t be lost behind any other open windows.

This VPN product is not only visually appealing but also easy to use. Upon installing your ZenMate VPN, it directly connects you to the nearest server, ensuring optimum speeds. However, the interface doesn’t indicate the speed or the type of encryption used.

  • Performance

With servers spread across Europe, America, and Africa, Zenmate offers decent speeds of about 20 Mbps based on the distance between your physical location and that of ZenMate’s servers. ZenMate VPN doesn’t perform well against sites that use geo-blocking technology though. ZenMate reviews show that it can’t get past most of the geoblocking censorships, and even should it manage, the speeds reduce, and the screen becomes pixelated. As a precaution, avoiding double tunneling, as using the ZenMate VPN browser extension and desktop application at the same time significantly slows down browsing speeds.

  • Ease of Use

The product is very easy to use, with direct steps right from ZenMate download to installation. The company provides steps that are direct and can be followed by both beginners and experts alike. However, several ZenMate reviews report delays in getting the initial password confirmation when signing in for the first time in some cases.

ZenMate has only 4 icons: log-in information, notifications, settings, and usage statistics. All icons are self-explanatory and can be effectively used even by beginners.

  • Customer Support

The FAQs section of the VPN vendor is intelligently organized compared to others. Foremost, it reduces the need to contact customer support as you can find most information from the FAQs. Secondly, it makes dealings with support staff very efficient since you will know how to present your problem.

However, it must be mentioned that the support service is not as instantaneous as most people may desire. There’s no provision for online chat, and email responses have delays.

ZenMate Prices and Packages

To enjoy ZenMate trial periods, consider the ZenMate free VPN package that gives you access to servers in four locations. The premium options have an only 14-day money-back guarantee, hence is not advisable for beginners who still want a feel of the product.

ZenMate is famous for its affordable prices, with three packages available for selection, which only differ on the duration of the subscription. All three offer unlimited GB and can be used on up to five devices. Among the several payment options accepted by ZenMate include MasterCard, VISA, American Express, PayPal, Discover, JCB, Giro pay, and Direct Debit.

ZenMate Monthly Plan

$ 9

This goes for $9.99 per month. Gives you the flexibility of only subscribing when you need the services. However, if you’d wish to use ZenMate continuously, this is the most expensive option.

Zenmate 6 Monthly Plan

$ 8.99

The package goes for $8.99 per month. This subscription plan is best suited for those who are not sure of whether they will use the product for more than six months but are sure to use it for over a month.

ZenMate Yearly Plan

$ 5.99

The plan sells at $5.99 per month. This is by far the cheapest subscription plan that any ZenMate subscriber can use. Although it gives the same features as the other two, it goes a long way in ensuring you spend less on the product.

ZenMate VPN Review Summary

ZenMate VPN, a German-based company, is an excellent choice for internet users who desire a cheap yet reliable VPN service. It does an amazing job in protecting its users, while at the same time promising excellent speeds. The product offers everything that one might need in a standard VPN service. ZenMate relatively fair prices also make it a convenient choice for users, considering the several services it offers.

Pros and Cons

Pros

  • Very cheap
  • An intuitive interface that is easy to use
  • Secure and reliable VPN services
  • Accessible in over 30 countries

Cons

  • Keeps users’ logs albeit temporarily
  • Average customer support

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