Norton WiFi Privacy VPN Review 2018

Discover everything that Norton WiFi Privacy VPN entails

Mark Neri
By Mark Neri Last update on October 29, 2018
Norton WiFi Privacy VPN Review 2018

What is Norton WiFi Privacy?

Norton is a big name US-based brand known for being an antivirus provider under Symantec. Recently, they ventured into the VPN industry with the Norton WiFi Privacy VPN. The service began as a mobile VPN but made a leap to extend their service to desktop users. In this Norton WiFi Privacy review, we will take an in-depth look at the network to help you decide if it’s the right VPN for you or not.

The Norton VPN is user-friendly, reliable, and great for beginner VPN users. The VPN comes with several helpful features that users will surely enjoy. Its performance may not be at par with the best out there, but it’s rather good for downloading and streaming without experiencing buffering. Norton WIFI Privacy VPN is also working with Netflix, which is good news for people subscribed to the platform.

Norton WiFi Privacy VPN Features

Specs

The number of Norton WIFI Privacy servers is small, spread across 28 countries; 19 out of these 28 locations comprise North American and European countries. As a user, expect basic coverage in both the Oceania and Asia regions. Currently, custom apps are available only for Mac, iOS, Windows, and Android. Unfortunately, manual workarounds are not possible for other routers, devices, and platforms that lack native apps.

It’s also no surprise that the network maintains just over 1,000 individual IP addresses. Unfortunately, such a limited number of IP addresses may lead to server congestion when a lot of users are using the service simultaneously. The city choices are also limited to 28 which can frustrate some users in America if they need to pinpoint a particular state.

Is Norton WiFi Privacy safe? Privacy & Encryption

If you’re a casual VPN user on a budget, Norton WIFI Privacy VPN will work for you. However, if you want total anonymity, the service may not be suitable for you.

The VPN uses OpenVPN connection, known for being very secure, exclusively on all of its apps, except for iOS which utilizes the IPSec. Moreover, it utilizes AES-128 bits encryption; which is a weaker option compared to top-rated competitors and even the federal government which leverages the robust AES-256 bits encryption.

Another notable security drawback of Norton VPN is that the software does not come with the killswitch. This could potentially lead to the exposure of your real IP address if your connection drops. It’s also less secure since it uses third-party DNS servers to route its user’s web traffic. The safety Norton VPN features can be summarized into:

  • Encryption: AES-128.
  • Tunneling Protocols: OpenVPN and IPSec.
  • Jurisdiction: United States.
  • Other Safety Feature: Ad Blocking and Content Locking Rules.

Interface

The app is basic and easy to use. All you have to do is implement the already accessible simple command interface. Nevertheless, the VPN does not offer any settings that users can configure, which you may find frustrating if you’re an advanced user. However, it does come with an Ad Blocker and Ad tracker that you can easily access at the interface’s top part on a separate tab.

Performance

Norton VPN performs well in download and upload speed tests. Although its speed may not be at par with most VPNs available out there, you will still be able to stream YouTube and Netflix decently. The app delivers a reliable and solid speed on both local and more distant locations, which is quite impressive. You may have trouble watching Ultra-HD on numerous devices though, but it’s buffer-free if you’ll use one or two devices. Overall, it did a pretty good job for a VPN at this price point.

Ease of use

Norton VPN is easy to install and use. You only need a matter of minutes to download the app, create an account, and initiate activation.

Connecting to servers is simple. Once you open the app, it will find the closest server that automatically connects you to it. You can switch server locations by clicking the “Virtual Location” option; but instead of available server locations or individual cities, it will only show various countries. This is a big deal, offered with limited country servers.

Customer support

Norton offers the following customer support:

  • Live Chat
  • Phone
  • Knowledge Base/FAQ
  • Tickets

What’s disappointing though is that their customer care team fell short in providing support. You can access live chat anytime, but you have to wait for a long time for someone that’s not from their sales department to be available. Calling them can be a frustrating experience as well since you will be passed on several times to various tech support before getting a solution to your issue. Their FAQ section on the other hand only covers the basics.

Norton WiFi Privacy Prices and Packages

The pricing plans of Norton VPN are as follows

1 Device

$ 4.99

$4.99 per month or $39.99 annually

5 Devices

$ 7.99

$7.99 per month or $39.99 annually

10 Devices

$ 9.99

$9.99 per month or $59.99 annually

The pricing plans are simple, just like with everything about this VPN app. All plans come with the same features except on the number of the device that you can connect to the network. You can get the best value by opting for an annual plan, but if you want to try it first, choose a monthly plan instead. The plans are also available bundled with Norton Security, which can save a lot on your budget.

Norton WiFi Privacy free trial includes the following

  • Norton WIFI Privacy trial for Android; lasting 7-days
  • Norton WIFI Privacy trial for iOS; lasting 30-days

Norton offers a generous 60-day money back guarantee if you think it’s not working for you.

Norton WIFI VPN Service provides powerful protection from malware and data leaks. The VPN offers a decent upload and download speed as well as access to YouTube and Netflix. However, it does have a few drawbacks like bad customer support, lack of a kill switch, and other exceptional privacy features that other VPNs offer. Moreover, some people may find its logging policy a bit intrusive, and it is based in the United States, a country with one of the most unfriendly policies on privacy. But overly, at its price point, it’s a good option for beginners to VPN.

Pros and Cons

Pros

  • Server network is quite robust with some useful features like Ad Blocker and Ad Tracker.
  • Users can access iPlayer, Netflix, and YouTube internationally.
  • Offers a fast upload speed for its price.

Cons

  • Pretty limited server locations and does not support a wide array of OS and devices.
  • Bad customer support for a reliable company.

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